ARE BIOPAK PRODUCTS REUSABLE?
Except for our range of Reusable cups, our products are not designed to be washed and reused. Our clear bioplastic products have a shelf life of 12 months and must be stored below 35ºC, and out of direct sunlight, away from any heat source. Please talk to us for more info – 02 8060 0000.
CAN I ORDER SLEEVES OR SPLIT CARTONS?
No, we do not sell sleeves or split cartons. Please contact us and we can put you in touch with one of our distributors that do – +61 2 8060 9000 or sales@paperlanepackaging.com.au.
IS YOUR PAPER SOURCES FROM MANAGED PLANTATIONS?
All our paper is sourced from managed plantations. Paper is sourced from the following suppliers: Stora Enso, WestRock or Clearwater Paper. Each of these companies, like us, are committed to sustainability and environmental responsibility.
CAN BIOCUPS & LIDS BE COMPOSTED?
Yes, BioCups and our bioplastic lids can be composted in commercial compost facilities where they will completely biodegrade within 120 days.
Many customers have successfully composted BioCups in their home compost and worm farms.
Across Australia and New Zealand, there is limited access to compost facilities, so the preferred end-of-life option, for now, is placing the cups in the paper and cardboard recycling in the absence of wide-scale commercial composting.
ARE BIOCUPS & LIDS RECYCABLE?
Our hot and cold paper BioCups are coated with a plant-based bioplastic, and they are recyclable in the paper waste in most council collections in Australia and New Zealand. So rinse your cups, flatten them and pop in your nearest paper recycling bin!
MINIMUM ORDERS FOR CUSTOM BIOCUPS?
Our minimum print quantity for custom BioCups is 50,000 cups per size. We offer storage for up to three months and our pay-as-you-use model means no upfront costs – simply order and pay when you need it. There is no deposit required and we provide a free artwork design service.
WHAT BIOCUP ART CUPS WILL I GET?
We change the series every three months. We do our best to run down old stock so you get the new series at the release date, but please understand this can not be guaranteed.
COMPOSTABLE VS. BIODEGRADABLE
Biodegradation is nature's way of recycling wastes, or breaking down organic matter into nutrients that can be used by other organisms. 'Degradation' means decay, and the 'bio-' prefix means that the decay is carried out by a huge assortment of bacteria, fungi, insects, worms and other organisms that eat dead material and recycle it into new forms.

In nature, there is no waste because everything gets recycled. The waste products from one organism become the food for others, providing nutrients and energy while breaking down the waste organic matter. Some organic materials will break down much faster than others, but all will eventually decay.

By harnessing these natural forces of biodegradation, people can reduce waste and clean up some types of environmental contaminants. Through composting, we accelerate natural biodegradation and convert organic wastes to a valuable resource.
WHY DO MY PRODUCTS ARRIVE SEPARATELY?
If you order products from more than one supplier (eg. BioPak and Green Mark), each supplier will ship your products to you separately.
HOW DO I QUALIFY FOR FREE SHIPPING?
We are able to provide free shipping when you buy 4 or more cartons of the same brand. It does not have to the same product, just 4 or more cartons from the same brand line (eg. BioPak or Green Mark).
HOW DO I GET ACCESS TO SPECIAL OFFERS AND DISCOUNTS?
Sign up to our e-news by clicking this link http://eepurl.com/hdTUoD We won’t send you anything boring, just exclusive codes for special discounts.
COVID SHIPPING DELAYS
Due to Covid, there are some delays with shipping times. This may cause stock to take longer for us to order in, and also longer to be delivered to you when you order it. As such, we recommend ordering well in advance to ensure you don’t run out of the products you need for your business.
WHAT IS YOUR REFUND POLICY?
In most circumstances, we are able to provide refunds or store credit minus shipping and handling fees, providing the items have not been opened or damaged and you have commenced the return process within 14 days of receiving your order. Please see below for more information. ACCIDENTAL ORDERS If you accidentally ordered the wrong product, we will be able to provide you with a refund minus a $30 shipping and handling fee providing that the packaging has not been opened and the products are returned in the same condition they arrived in. DAMAGED OR FAULTY PRODUCTS Please contact us at sales@paperlanepackaging.com.au - be sure to include your order number, photo of the products and description of the problem. INCORRECT ITEMS RECEIVED Please contact us at sales@paperlanepackaging.com.au - please include your order number